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icetana Triage Agent

Triage Agent

Smart Filtering & Escalation for Critical icetana AI Events
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 icetana AI Triage Agent

Smart event filtering. Get notified only about what truly matters to you.

Integrate the icetana Triage Agent with our Safety and Security solution to streamline event triage. Simply define the event type you are looking for and receive real time alerts when it happens.

It also provides automated text descriptions and explanations for each detected event.
Book a Demo
icetana AI Triage Agent image 1
icetana AI Triage Agent image 2
Without AI

The challenge

Unique security challenges

Different security environments have diverse requirements, making it challenging to detect specific incidents in real time.

Limited monitoring capacity

Smaller customers may not have the capacity to monitor the Livewall continuously.

Missed event risk

Key events may be missed if alerts are not delivered to a device in real time.
icetana Triage Agent Software

The Solution

Quickly pinpoint specific events from icetana AI Events, tailored to your needs in real time. Once installed, the icetana AI Triage Agent follows a simple three-step process.
Watch Demo

Click to create a new triage requirement

Enter the event type you are looking for

Input the specific security events you wish to monitor, which could vary from detecting a person with a knife, spillage or people doing something dangerous.

Events will appear on your icetana Livewall

After you input your specific events, the Triage Agent analyses icetana AI events, filtering them to notify you only about the incidents that matter most to your security.

Key Benefits

No internet access is required
icetana Triage Agent operates on servers rather than the internet, making it ideal for dark sites.
Alerts to a device
Receive real-time alerts on your device, allowing your ground security team to respond to incidents more quickly.
Customisable severity levels
You can assess the severity of events and choose whether to receive notifications for them.
No specialist cameras
There is no need for you to upgrade your cameras, icetana Triage Agent is compatible with a wide variety of camera models.
Book a  personalised demo
Use Cases

How icetana AI's Triage Agent works

Our Triage Agent offers multiple uses within your facility.
icetana AI Triage Agent image 3

Triage icetana AI Events

Filter and prioritise all icetana AI Events triggered from our Safety and Security solution. If you lack the resources for continuous monitoring, you'll get notified only the most relevant events that matter to you.
icetana AI Triage Agent image 4


Automated Event Insights

Receive automated reports explaining why an event was triggered, giving you clear insights into why the Triage Agent flagged it for your attention.
Download the brochure for more use cases

icetana AI Suite

icetana Safety and Security is the foundational product, complemented by a suite of AI-driven products.
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Safety & Security

24/7 real time AI surveillance
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Analytics
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Transform surveillance data into actionable insights at scale
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Forensics Quick Find

Locate individuals of interest across all sites in real time
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Licence Plate Recognition

Detects licence plates in real time
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Facial Recognition

Identify individuals Instantly with facial recognition
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GPT
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Automating security workflows, one task at a time
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FAQ's

Frequently Asked Questions

Everything you need to know about Triage Agent
Do I need the icetana Safety and Security product for icetana Triage Agent? 
Yes, icetana Safety and Security is the foundational product with icetana Triage Agent as an additional feature.
Will icetana Triage Agent work on my current VMS system? 
Yes, we integrate with NX Witness, Genetec and Milestone.
What is the difference between Watch Agent and Triage Agent? 
The key difference is that the Triage Agent works with icetana AI Events, adding an extra layer of triage to highlight the most critical events at scale. In contrast, the Watch Agent operates on large compute power and does not require an icetana AI Event—it can track any event you specify.
What is the pricing of icetana Triage Agent? 
Please contact our sales team so we can assess your needs and offer you the appropriate pricing. Book a meeting here.
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